Privacy

StellerCryst is dedicated to ensuring the privacy and security of your personal information. Our Privacy Policy explains our practices regarding the collection, utilization, and protection of the information you share with us during your interaction with our website and services.

Information Collection:

When you engage with our website, such as making a purchase or setting up an account, we collect essential personal details like your name, email address, shipping address, and payment information. To enhance our website and services, we may also gather non-personal data, including your IP address, browser type, and operating system.

Information Use:

 The information we collect is crucial for processing your orders, communicating updates, providing customer assistance, and refining our website and services. With your permission, your email may be used to send newsletters, promotional materials, and other communications related to StellerCryst's offerings.

Information Protection:

Your privacy is paramount. We implement stringent security measures to prevent unauthorized access, alteration, or destruction of your personal data. Our robust security protocols, including secure servers and encryption, are in place to ensure the utmost protection of your information.

Third-Party Services:

To facilitate transactions and deliver orders efficiently, we may share your personal information with trusted third-party service providers, such as payment gateways and courier services. These parties are given only the information necessary to perform their services and are obligated to maintain the confidentiality and security of your data.

Cookies:

To improve your browsing experience, we employ cookies and similar tracking technologies. These collect data on your interaction with our website, aiding us in providing a tailored browsing experience. You can choose to disable cookies in your browser settings, though this might limit certain functionalities of our website.

Privacy Policy Updates:

StellerCryst reserves the right to modify this Privacy Policy at any time. Updates will be promptly posted on this page. We encourage you to review our policy periodically to stay informed about how we are committed to protecting your information.

Your trust and confidence in StellerCryst are of utmost importance to us, and we are committed to safeguarding your personal information with the highest level of care and respect.

Return & Refund Policy

Your Satisfaction, Our Promise

Your happiness is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

Return Period:

Items can be returned within 30 days from the date of purchase.

Condition of Items:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process:

To initiate a return, please contact us at info@stellercryst.com. Provide your order number, details about the product, and the reason for return. We will guide you through the steps.

Refunds:

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refund times may vary based on your card issuer's policies.

Exchanges:

If you received a defective or damaged item and need to exchange it for the same item, please contact us immediately.

Shipping Costs for Returns:

We handle the shipping costs for all returns, ensuring a smooth and cost-free process for you. When you receive a refund, it will be for the full purchase price, as we believe in transparent and fair customer service without hidden charges.

For any questions regarding our Delivery and Return Policy, please contact us. We are committed to ensuring that your experience with us is smooth and satisfactory.

Shipping Policy

Efficient, Swift, and Completely Free

At Steller Crystal, we're committed to enhancing your shopping experience with our straightforward and cost-free delivery options. We value your excitement and strive to get your items to you promptly and in pristine condition.

Processing Time: 

Orders are typically processed within 3 business days.

Shipping Methods: 

Standard Shipping with a delivery time of 7-12 days.

Shipping Costs:

Shipping cost are calculated base on the country you are ordering to.

Tracking:

Once your order is dispatched, you will receive a tracking number to monitor your package's journey to your doorstep.

International Orders:

International orders have a fixed shipping cost. Please note, however, that additional customs fees or import taxes may apply.

Terms of Service

1. Introduction

Welcome to StellerCrystal. These Terms of Service ("Terms") govern your use of our website and services ("Service"). By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, please do not use our Service.

2. Use of the Service 

StellerCrystal grants you a non-exclusive, non-transferable, revocable license to use the Service strictly in accordance with these Terms.

3. Accounts and Membership

If you create an account on our website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security.

4. Intellectual Property Rights

The Service and its original content, features, and functionality are and will remain the exclusive property of StellerCrystal and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of StellerCrystal.

5. Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by StellerCryst. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services.

6. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms.

7. Limitation of Liability

 In no event shall StellerCrystal, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

8. Changes to Service 

StellerCrystal reserves the right to withdraw or amend the Service, and any service or material we provide via the Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Service is unavailable at any time or for any period.

9. Amendments to Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

10. Your Privacy

Please read our Privacy Policy.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of Canada, without regard to its conflict of law provisions.

12. SMS/MMS Mobile Message Marketing Program Terms and Conditions

Steller Crystal (hereinafter, “We,” “Us,” “Our”) is offering a mobile messaging program (the “Program”), which you agree to use and participate in, subject to these Mobile Messaging Terms and Conditions (the “Agreement”). We may modify or cancel the Program or any of its features without notice. This Agreement is limited to the Program and is not intended to modify other Terms and Conditions or Privacy Policy that may govern the relationship between you and Us in other contexts. We may also modify this Agreement at any time and your continued use of the Program following the effective date of any such changes shall constitute your acceptance of such changes.

The Program allows Users to receive SMS/MMS mobile messages by opting into the Program, such as through online or application-based subscription forms. Your consent to receive automated marketing text messages is not required as a condition of purchasing any goods or services. Regardless of the opt-in method you used to join the Program, you agree that this Agreement applies to your participation in the Program. If you have opted in, the Program provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., product discounts) from Steller Crystal via text messages through your wireless provider to the mobile number you provided. SMS/MMS mobile messages may be sent using an automated telephone dialing system or other technology. Message frequency varies. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

If you do not wish to continue participating in the Program or no longer agree to this Agreement, you agree to reply STOP to any mobile message from Us in order to opt-out of the Program. You may receive an additional mobile message confirming your decision to opt-out. You understand and agree that the preceding options are the only reasonable methods of opting out. You also understand and agree that any other method of opting out, including, but not limited to, texting words other than those set forth above or verbally requesting one of our employees to remove you from our list, is not a reasonable means of opting out.

For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.

We may change any telephone number we use to operate the Program at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Program are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number.

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages, or costs arising from your use of the Program or from you providing us with a phone number that is not your own. If at any time you intend to stop using the mobile telephone number that has been used to subscribe to the Program, including canceling your service plan or selling or transferring the phone number to another party, you agree that you will complete the Opt-Out process set forth above prior to ending your use of the mobile telephone number. You understand and agree that your agreement to do so is a required part of these terms and conditions. You further agree that, if you change your telephone number without notifying Us of such change, you agree that you will be responsible for all costs (including attorneys’ fees) and liabilities incurred by Us, or any party that assists in the delivery of the SMS/MMS mobile messages, as a result of claims brought by individual(s) who are later assigned that mobile telephone number. This duty and agreement shall survive any cancellation or termination of your agreement to participate in any of our Programs.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Program, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

You may not use or engage with the Platform if you are under thirteen (13) years of age. If you use or engage with the Platform and are between the ages of thirteen (13) and eighteen (18) years of age, you must have your parent’s or legal guardian’s permission to do so. By using or engaging with the Platform, you acknowledge and agree that you are not under the age of thirteen (13) years, are between the ages of thirteen (13) and eighteen (18), and have your parent’s or legal guardian’s permission to use or engage with the Platform, or are of adult age in your jurisdiction. By using or engaging with the Platform, you also acknowledge and agree that you are permitted by your jurisdiction’s Applicable Law to use and/or engage with the Platform.

13. Contact Information

For any questions about these Terms, please contact us at info@stellercryst.com.

[StellerCrystal reserves the right to make changes to this document at any time without prior notice. Your continued use of our website and services constitutes your agreement to follow and be bound by the Terms as changed.]